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Privacy Policy

Last updated: September 19, 2025

1. Introduction

Welcome to Pyrmid.Pro ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our band management platform.

By using Pyrmid.Pro, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: Name, email address, username, and password
• Profile Information: Band name, member information, role, and contact details
• Content Data: Songs, setlists, equipment details, venue information, schedules, and notes
• Communication Data: Messages, feedback, and support requests

2.2 Information from Google OAuth

If you choose to sign in using Google OAuth, we access and collect:

• Your Google account email address
• Your Google profile name
• Your Google profile picture (optional)

2.3 Information Collected Automatically

When you use our Service, we automatically collect:

• Log Data: IP address, browser type, operating system, access times, and pages viewed
• Device Information: Device type, unique device identifiers, and mobile network information
• Usage Data: Features used, actions taken, and performance metrics
• Cookies: Session cookies for authentication and preference storage

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Service
• Creating and managing your account
• Processing and completing transactions
• Sending administrative information and updates
• Responding to comments, questions, and support requests
• Improving and personalizing the Service
• Monitoring and analyzing usage patterns
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

4.1 With Your Consent

We may share your information with your explicit consent for specific purposes.

4.2 Service Providers

We may share information with third-party vendors who perform services on our behalf:

• Cloud hosting providers (AWS)
• Email service providers (AWS SES)
• Analytics providers
• Payment processors (when applicable)

4.3 Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

7. Your Rights and Choices

7.1 Access and Portability

You can access and download your data through your account settings.

7.2 Correction

You can update your information through your account profile.

7.3 Deletion

You can request deletion of your account and personal data by contacting us.

7.4 Opt-Out

You can opt-out of marketing communications through the unsubscribe link in emails.

7.5 Do Not Track

We do not currently respond to Do Not Track browser signals.

8. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Method	Contact Information
Email	support@pyrmid.pro
Data Protection Officer	support@pyrmid.pro
Mailing Address	Levensailor LLC Attn: Pyrmid Pro 1015 Nutt St Wilmington, NC 28401

14. Legal Basis for Processing (EU)

For EU users, we process your personal data based on:

• Consent: For marketing communications and optional features
• Contract: To provide the Service you requested
• Legitimate Interests: For improving our Service and preventing fraud
• Legal Obligations: To comply with applicable laws